Looking for more than industry standards?
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Our vision is to simplify lives using technology, so we created AIMY. A series of proprietary AI helpers that power our managed services to boost outcomes and streamline internal operations, maximizing our productivity.
“We invested in AI to make us even more productive and efficient, and we see tangible benefits today.”
– Rami Fahim, Chief Executive Officer
From QA to Knowledge Retrieval, AIMY Helpers boost speed, consistency, and accuracy without ever interfering with the human touch.
The result is an experience where unmatched productivity feels natural, not forced, outcomes delivered faster, smarter, and more precisely.
AIMY Quality Assurance (QA) powers our technical support, customer experience services, and more. The proprietary QA AI Helper analyzes thousands of interactions while eliminating DAYS of manual auditing.
AIMY Knowledge pushes knowledge retrieval into a new era. Traditional knowledge bases slow teams down with scattered articles and clunky navigation. With AIMY Knowledge, a proprietary AI Helper, support teams simply ask a question and get the right answer instantly.
It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.
It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
AIMY recommends areas of improvement so management can recommend coaching programs to ensure each agent achieves high, consistent performance.
In a free consultation, we will discuss real achievements and track records of what we can help you unlock with an AIMY-powered service.
Harnessing the power of AI is not only conventional, but it has been our mission all along.
Artificial Intelligence (AI) has been out there for years now. It can power tasks and tools for almost any industry, boosting efficiency and productivity.
AI can deliver intelligent automation to streamline business processes that were once manual, resource-intensive, and prone to human error.
Yet, when Forbes said how a company approaches AI can spell the difference between mere technological flirtation and achieving real, transformative outcomes, we listened!
Let’s help you build your dream team of certified and awarded professionals backed by AI, while we handle the heavy lifting of management for you.
98%
Satisfied Customers
98% of our clients were so satisfied they started consequent projects with us.
1000+
Certified Professionals
Certified experts native in over six language.
5
Delivery Centers
No matter where you are, we're close to home.
100+
Partners
100+ organizations worldwide trust us.
24/7
Support Center
Available all year round to accommodate all time zones.
5+ Years
Average Customer Tenure
A reflection of our commitment to excellence.
