Mustafa Ahmed2025-12-20

Customers expect fast, empathetic, and accurate support on every channel. At the same time, internal teams are asked to “do more with less” and reduce operating costs year over year. Research shows that around 90% of companies compete on the...

Hagar Hadad2025-12-20

The SaaS industry in North America is driven by innovation, AI, cloud-native architectures, and an increasing need for seamless digital experiences. Building and scaling high-quality software requires more than just an internal team; it requires deep technical expertise, predictable delivery, and...

Hagar Hadad2025-12-20

Businesses across the world, and especially in North America, are prioritizing reliability, speed, and innovation more than ever. With growing tech complexity, multi-cloud environments, cybersecurity demands, and the expectation of always-on applications, companies are increasingly turning to expert providers for...

Hagar Hadad2025-11-24

For any business, customers are one of the most important factors that can make it flourish. As a result of companies realizing this, customer experience providers are becoming increasingly accessible with many services offered. However, it’s important to take your...

Hagar Hadad2025-11-20

With IT environments becoming more complex and remote work becoming the norm, partnering with the right IT helpdesk provider can significantly improve efficiency, security, and user satisfaction. This is why many companies are increasingly relying on managed IT helpdesk services...

Hagar Hadad2025-10-27

Technical support can be highly effective in resolving issues and maintaining productivity, but it also presents significant challenges if not managed proactively. In a recent interview, we sat down with Khaled Arafah, our Service Delivery Manager, to discuss the most...

Hagar Hadad2025-10-21

If you’re curious about the state of accounts payable in 2026 with all the emerging technologies, we’re here to help. With growing pressure to optimize cash flow, improve supplier relationships, and adapt to digital transformation, AP teams are adopting new...

Hagar Hadad2025-10-15

Since every interaction in the customer service world is important, the need for better tools is growing. From phone calls and emails to chat support, there’s a wealth of unstructured data often left untapped. That’s where AIMY QA steps in:...

Hagar Hadad2025-10-13

Software is the backbone of most business operations. These platforms are deeply embedded in daily workflows, decision-making processes, and customer engagement strategies. That’s why when it comes to maintaining applications that interact with or depend on these enterprise systems, compatibility...