Technical Support Services

Human at heart, powered by AI to refine the face of your business.

Data and Performance Metrics

A look at the impact organizations experience with a strategic application technical support partner.

98%

CSAT Score

97%

SLA Success Rate

95%

Quality Score powered by AI.

<20

Minutes FTR Rate

AI-Powered

Capabilities

Happy users are loyal users.

Turn technical support into a revenue-generating engine

Businesses known for strong technical support oftentimes enjoy a better reputation in their market and choosing FlairsTech ensures your business will:

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Retain more users by quickly and accurately resolving customer issues, ensuring effective problem-solving.

Avoid churn by communicating clearly and in a way that is easy for customers to understand.

Stay up-to-date with the latest tools and technologies.

Build more trust with users by consistently delivering accurate solutions.

Deliver expert assistance by support heroes who are well-trained and understand your product.

Accessible 24/7 across multiple channels, matching your users’ language and time zones.

Challenges we will help you overcome with technical support services…

Customer Satisfaction

We improve your customers’ satisfaction with 24/7, customer-centric support.

Competitive Edge

We stay ahead of the curve by utilizing only the latest technologies and practices in technical support services.

Operational Costs

We provide cost-efficient solutions through optimized resource management.

Quality

We ensure the highest level of support quality with AI-powered monitoring technologies.

Differentiators That Move the Needle.

Over 150,000 Managed Services Providers worldwide, and yet clients consistently return to the same partner when the experience delivers real value.

98%

Satisfied Customers

98% of our clients were so satisfied they started consequent projects with us.

1000+

Certified Professionals

Certified experts native in over six language.

Delivery Centers

No matter where you are, we're close to home.

How AIMY helps our engineers exceed industry standards

It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.

It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.

It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.

AIMY recommends areas of improvement so management can recommend coaching programs to ensure each agent achieves high, consistent performance.

AIMY also makes sure SLAs are met and flags any issues as soon as they appear.

Business, Simplified with AIMY.

An efficient service is smart. An AI-Powered service is genius.

A series of proprietary AI helpers that power our managed services, enhancing teams’ performance and multiplying outcomes. The custom-made orchestration of AI assistants works hand-in-hand with human talent, helping you exceed industry benchmarks.

AIMY is for Artificial Intelligence my

Service.

100%

boost in customer satisfaction

98%

knowledge retrieval accuracy

80%

reduction in data entry efforts

more contact quality audits

Real Impact,
Real Results

Explore recent triumphs where we helped customers streamline operations, enhance user experiences, and scale with confidence.

Languages We Support

Technical support by native speakers in six languages, available across all time zones.

English

24/7 Global Support

Spanish

Soporte Global 24/7

French

Support Mondial 24/7

What our pods look like

L1

Level 1

First point of contact for users. They log tickets, troubleshoot, and solve simple issues like password resets and general software questions.

L2

Level 2

Expert technicians who handle software bugs and diagnose hardware issues with remote access to assist users quickly.

L3

Level 3

Product engineers who solve problems that require rewriting or rebuilding part of the system.

L4

Level 4

Team leads who focus on team performance, quality checks, and escalation support.

L5

Level 5

Team managers overseeing the entire operation, handling reporting, staffing, and overall team strategy.

Starting With FlairsTech

Here’s what your journey looks like.

Strategy

We begin with a free strategy session to understand your needs and priorities.

Assessment

Your goals are evaluated through structured, evidence-based methods.

Solution

We design tailored recommendations backed by proven industry practices.

Execution

We deliver, monitor, and refine operations to meet and exceed KPIs.

Book a Strategy Session

Pricing and Engagement Models

Different plans or models that define how customers are charged for services based on their needs and usage.

Project Based

A fixed scope, clear timeline, and defined deliverables. You know exactly what you’ll get and when, making it ideal for well-framed initiatives with a clear beginning and end.

Get started!