How FlairsTech Reduced CRM Response Times by 94% Through Revenue Operations
About the Client: The client is a leading Canadian HR technology company based in Montreal that builds simple,...
Data and Performance Metrics
A look at the impact organizations experience with a strategic application technical support partner.
98%
CSAT Score
97%
SLA Success Rate
95%
Quality Score powered by AI.
<20
Minutes FTR Rate
AI-Powered
Capabilities
Happy users are loyal users.
Enhance your lifetime value by increasing customer confidence in your brand and drive revenue growth.
Through an early assessment built into the onboarding process, you gain a clear support plan that outlines how user issues will be handled, how their satisfaction will be not only maintained but also boosted, and how disruptions will be prevented throughout your system’s lifecycle.
Turn technical support outsourcing into a revenue-generating engine
Businesses known for strong technical support oftentimes enjoy a better reputation in their market and choosing FlairsTech ensures your business will:
Retain more users by quickly and accurately resolving customer issues, ensuring effective problem-solving.
Avoid churn by communicating clearly and in a way that is easy for customers to understand.
Stay up-to-date with the latest tools and technologies.
Build more trust with users by consistently delivering accurate solutions.
Deliver expert assistance by support heroes who are well-trained and understand your product.
Accessible 24/7 across multiple channels, matching your users’ language and time zones.
Challenges we will help you overcome with technical support services…
Customer Satisfaction
We improve your customers’ satisfaction with 24/7 global support across every channel. Technical support chat, technical support email, and phone. All in your users’ native language and time zone.
Competitive Edge
We stay ahead of the curve by utilizing only the latest technologies and practices in technical support services.
Operational Costs
We provide cost-efficient solutions through optimized resource management.
Quality
We ensure the highest level of support quality with AI-powered monitoring technologies.
Scalability
We offer a scalable support team with dedicated tech support models that fit your business needs.
Talent
We possess a huge pool of certified technical support solutions experts and a dedicated tech team ready to deploy.
What can you improve today?
With decades of combined experience, our specialists across regions are well-prepared for any challenge you may be facing
Book a meeting!
Differentiators That Move the Needle.
Over 150,000 Managed Services Providers worldwide, and yet clients consistently return to the same partner when the experience delivers real value.
98%
Satisfied Customers
98% of our clients were so satisfied they started consequent projects with us.
1000+
Certified Professionals
Certified experts native in over six language.
5
Delivery Centers
No matter where you are, we're close to home.
100+
Partners
100+ organizations worldwide trust us.
24/7
Support Center
Available all year round to accommodate all time zones.
5+ Years
Average Customer Tenure
A reflection of our commitment to excellence.
AI-Powered Quality Monitoring Like Clockwork.
Without fail, AIMY.QA, a proprietary quality monitoring AI helper, zeros in on customer interactions through phones, emails, chats, etc., picking up and analyzing every sentiment. With 3× the audits, every interaction is tracked with precision, so compliance and consistency always meet your targets.
An air tight proactive approach that ensures maximized satisfaction.
How AIMY helps our engineers exceed industry standards
It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.
It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
AIMY recommends areas of improvement so management can recommend coaching programs to ensure each agent achieves high, consistent performance.
AIMY also makes sure SLAs are met and flags any issues as soon as they appear.
Business, Simplified with AIMY.
An efficient service is smart. An AI-Powered service is genius.
A series of proprietary AI helpers that power our managed services, enhancing teams’ performance and multiplying outcomes. The custom-made orchestration of AI assistants works hand-in-hand with human talent, helping you exceed industry benchmarks.
AIMY is for Artificial Intelligence my
Service.
Real Impact,
Real Results
Explore recent triumphs where we helped customers streamline operations, enhance user experiences, and scale with confidence.
Book a free consultation and speak to one of our experts today!
We have a proven track record working with both B2B and B2C companies, providing dedicated delivery managers to ensure high satisfaction
Languages We Support
Technical support by native speakers in six languages, available across all time zones.
English
24/7 Global Support
Spanish
Soporte Global 24/7
French
Support Mondial 24/7
German
Globaler Support 24/7
Italian
Supporto Globale 24/7
Arabic
دعم عالمي 24/7
What our pods look like
Starting With FlairsTech
Here’s what your journey looks like.
Strategy
We begin with a free strategy session to understand your needs and priorities.
Assessment
Your goals are evaluated through structured, evidence-based methods.
Solution
We design tailored recommendations backed by proven industry practices.
Execution
We deliver, monitor, and refine operations to meet and exceed KPIs.
Pricing and Engagement Models
Different plans or models that define how customers are charged for services based on their needs and usage.
Project Based
A fixed scope, clear timeline, and defined deliverables. You know exactly what you’ll get and when, making it ideal for well-framed initiatives with a clear beginning and end.
Outcome Based
You focus on the results; we focus on delivering them. Pricing aligns with measurable impact, giving you a model built around performance, not guesswork.
Dedicated Team
Gain a long-term extension of your team that aligns with your goals, learns your product deeply, adapts as you grow, and delivers ongoing value, without the overhead of hiring or training.
Mixed and Customizable
A flexible blend that adapts to changing needs. It combines the predictability of project work with the accountability of outcome-driven goals, perfect when your requirements evolve but success still needs a clear target.
Serving sectors, creating impact
All industries
Healthcare
We help healthcare businesses aid their patients better with optimized operations.
Leisure & Hospitality
We help leisure and hospitality businesses delight their guests with seamless experiences and efficient operations.
Warehouse & Supply Chain Management
We help warehouse and supply chain businesses operate more efficiently with streamlined processes and smarter logistics.
Enterprise Software
We help enterprises run more efficiently with software that streamlines operations, improves visibility, and drives smarter decision-making.
What partners said about their experience with FlairsTech
They left a word for you.
“The people, the communication and the professionalism are outstanding! It has been a wonderful experience and we are so thankful for Flairstech in helping make our customer support experience so much better the last few years”
Support Manager,
Geospatial Company
“The quality of the staff members you provide and the Manager/s I deal with have been second to none.”
Technical Manager,
Email Automation Software Company
“Our partnership with Flairstech has been fantastic in Support. We really have some great team members from Flairstech who are essential to our products. Most people we hire from Flairstech turn out to be stellar agents who are adored by our customers.”
Sr. Director Customer Support,
Mergers & Acquistions Corp.
“The people, the communication and the professionalism are outstanding! It has been a wonderful experience and we are so thankful for Flairstech in helping make our customer support experience so much better the last few years”
Support Manager,
Geospatial Company
“The quality of the staff members you provide and the Manager/s I deal with have been second to none.”
Technical Manager,
Email Automation Software Company
“Our partnership with Flairstech has been fantastic in Support. We really have some great team members from Flairstech who are essential to our products. Most people we hire from Flairstech turn out to be stellar agents who are adored by our customers.”
Sr. Director Customer Support,
Mergers & Acquistions Corp.
“I have worked in the industry for 30 years, and I have built a lot of teams, sometimes over 1000 people, but I have never seen such a talented pool of resources in one place.”
Founder & CEO
MS App Development, Inc.
“We started working with FlairsTech in June 2020, with a small team of customer service agents based in Egypt. We were so impressed by the team’s dedication, talent, flexibility, and knowledge, that we quickly expanded our operations. Two years later, their team now provides a broader range of services, including omni-channel customer support, back-office operations, and sales.
CEO
Online Travel Agency
“I just want to say a massive “Thank You” to the entire Flairstech Support team for another amazing year. I’ve said it before and I’ll say it again, you all are the best in the business! The past 2 years have been incredibly challenging, and you all have risen to the challenge.”
VP, Customer Support
Mergers and Acquisitions Corp.
“I couldn’t imagine a better group of people to work with to help Upland Software’s customers succeed. Whether you’ve been around for 10 days or 10 years, you’re all extremely critical to what we do here. Keep up the great work and here’s to an equally incredible 2022!”
VP, Customer Support
Mergers and Acquisitions Corp.
“I have worked in the industry for 30 years, and I have built a lot of teams, sometimes over 1000 people, but I have never seen such a talented pool of resources in one place.”
Founder & CEO
MS App Development, Inc.
“We started working with FlairsTech in June 2020, with a small team of customer service agents based in Egypt. We were so impressed by the team’s dedication, talent, flexibility, and knowledge, that we quickly expanded our operations. Two years later, their team now provides a broader range of services, including omni-channel customer support, back-office operations, and sales.
CEO
Online Travel Agency
“I just want to say a massive “Thank You” to the entire Flairstech Support team for another amazing year. I’ve said it before and I’ll say it again, you all are the best in the business! The past 2 years have been incredibly challenging, and you all have risen to the challenge.”
VP, Customer Support
Mergers and Acquisitions Corp.
“I couldn’t imagine a better group of people to work with to help Upland Software’s customers succeed. Whether you’ve been around for 10 days or 10 years, you’re all extremely critical to what we do here. Keep up the great work and here’s to an equally incredible 2022!”
VP, Customer Support
Mergers and Acquisitions Corp.
Operating with 15+ Years of Experience in Technical Support Outsourcing
Our Technical Support Service Playbook integrates time-tested best practices and proven strategies to achieve excellence in technical support outsourcing and managed support delivery.
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Frequently Asked Questions
The quality of a business’s technical support services directly impacts customer satisfaction, loyalty, and revenue growth. A dedicated tech team that resolves issues quickly through technical support chat, email, and phone builds confidence in your brand. Companies that invest in managed technical support see higher retention rates and stronger lifetime value from every customer interaction.
Companies outsource technical support to reduce operational costs, access a scalable support team of certified specialists, and deliver 24/7 coverage without the overhead of in-house hiring. Technical support outsourcing also gives organizations access to global talent, advanced AI-powered tools, and proven ITSM frameworks. The result: faster resolutions, higher CSAT scores, and more time to focus on core business growth.
Start by evaluating the provider’s experience in your industry, their SLA track record, and the depth of their technical support solutions across L1 through L5. Look for a managed technical support provider with certified engineers, multilingual capabilities, and proven scalability. Ask for case studies, reference clients, and clarity on how they handle quality monitoring and continuous improvement.
Yes, data security is a top priority when choosing a technical support company. Ensure your outsourcing partner complies with ISO 27001, SOC 2, GDPR, and any industry-specific regulations that apply to your business. A reputable managed technical support provider will have robust security protocols, encrypted communication channels, regular audits, and strict access controls built into every layer of their operation.
Absolutely. The right technical support outsourcing partner integrates seamlessly with your brand. This means training their dedicated tech team on your brand voice, product knowledge, and escalation workflows before a single ticket is touched. With clear guidelines and ongoing quality monitoring, your customers experience the same level of care they expect from your in-house team.
