98%
CSAT Score
97%
SLA Success Rate
<20 Minutes
FTR Rate
95%
Quality Score
97%
Agent Utilization Rate
Do your customers receive the support they need?
If your business relies on software as a product or a service, your customers are expected to face technical issues.
These issues could range from login and compatibility all the way to entire crashes and freezes. They can negatively impact user satisfaction, making prompt resolution through effective business technical support critical for maintaining trust and retention.
For most users, it takes one negative experience for them to switch to a competitor.
As a business owner, you need to ensure your users have the best experience with your application and that includes providing them with potent technical support that can quickly and accurately resolve their issues, ensuring effective problem-solving.
Additionally, you are required to stay focused on your business core at all times; a challenging task that can be easily achieved working with an experienced, trusted provider.
Happy customers. Loyal customers.
Businesses known for strong technical support oftentimes enjoy a better reputation in their market.
When customers receive the technical support they need from your business, they become more satisfied with your service, more confident in your product, and remain loyal to you, ultimately giving you a competitive edge in your market and boosting your revenue.
A capable business technical support team that can retain users is:
- Effective, quickly and accurately resolve customer issues, ensuring effective problem-solving.
- User-friendly, communicate clearly and in a way that is easy for customers to understand, avoiding churn.
- Technologically-advanced, continuiously remain up-to-date with the latest tools and technologies.
- Reliable, consistently deliver accurate solutions, building trust with users.
- Proactive, anticipate potential issues and reach out to resolve them before they escalate.
- Knowledgeable, well-trained and understanding of the product, providing expert assistance.
- Accessible, be available across multiple channels (e.g., phone, chat, email) and at convenient times for customers.
Challenges we will help you overcome with technical support services…
Customer Satisfaction
We enhance your customers’ satisfaction with 24/7, customer-centriac support.
Scalability
We offer tailored support models that fit your business needs.
Operational Costs
We provide cost-efficient solutions through optimized resource management.
Talent
We possess a huge pool of certified top business technical support talent.
Quality
We ensure the highest level of support quality with AI-powered monitoring technologies.
Supported Languages
We offer unmatched technical support services in more than six languages.
Competitive Edge
We stay ahead of the curve by utilizing only the latest technologies and practices in technical support services.
What can you improve today?
In a free consultation, we will discuss what your business needs and challenges are, what you wish to achieve, and introduce you to the most innovative approaches.
BOOK NOWAI-Powered Quality Monitoring Like Clockwork.
A service quality that is second to none.
Without fail, our world-class AI-powered contact quality monitoring systems zero in on customer interactions in real-time, providing instant, tailored tech support solutions.
An air tight proactive approach that ensures maximized satisfaction.
100% Satisfied Customers for More than Six Months Made Possible.
A Recent Triumph for an Award-Winning Logistics Digital Solutions Provider.
Explore how we made a perfect 100% CSAT score possible for six months and still counting.
98% of our customers were so satisfied they started subsequent projects with us and even left a word for you about us, too...
“The people, the communication and the professionalism are outstanding! It has been a wonderful experience and we are so thankful for Flairstech in helping make our customer support experience so much better the last few years”
“The quality of the staff members you provide and the Manager/s I deal with have been second to none.”
“Our partnership with Flairstech has been fantastic in Support. We really have some great team members from Flairstech who are essential to our products. Most people we hire from Flairstech turn out to be stellar agents who are adored by our customers.”
Book a free consultation and speak to one of our experts today!
We have a proven track record working with both B2B and B2C companies, providing dedicated delivery managers to ensure high satisfaction.
Book now!We want you informed, never inconvenienced.
Self-Managed Teams
We handle up to 80% of resource management, while you focus on other business aspects, and celebrate continuous wins.
Uninterrupted Service
We have bench resources trained at the ready to ensure your operations go uninterrupted.
Build
We analyze your requirements and current challenges, look at your current structure and key objectives, and provide you with a comprehensive overview of your business, your needs, and your markets.
Operate
We define the scope of the project or solution to be delivered and/or the levels of service to be provided, solving your business challenges and providing you with a working solution while managing the risks.
Achieve
We monitor and evaluate performance regularly to achieve optimal output and track improvements when required.
Leveraging 15+ Years of Technical Support Exellence!
Our Technical Support Service Playbook Integrates Time-Tested Best Practices and Proven Strategies to Achieve Excellence in Support Management.
Frequently Asked Questions:
Explore services related to technical support services:
