Accelerating Secure Digital Payments
An impressive 6-month finTech app transformation.
- Services
- Application Maintenance and Support Services
Application Maintenance and Support Services
We support your users while our engineers fix bugs and build features that keep your app aligned with their needs.
Data & Performance Metrics
Data-driven insights to evaluate and enhance service outcomes.
98%
CSAT Score
97%
SLA Success Rate
<20 Minutes
FTR Rate
95%
Quality Score
97%
Agent Utilization Rate
Happy customers. Loyal customers.
Businesses known for strong application maintenance and support oftentimes enjoy a better reputation in their market.
Keep your applications running at peak performance, all day, every day
Organizations with strong application maintenance and support reduce downtime, avoid costly failures, and deliver seamless user experiences. Choosing FlairsTech ensures your business will:
Effective, quickly, and accurately resolve customer issues, ensuring effective problem-solving.
Communicate clearly and in a way that is easy for customers to understand, avoiding churn.
Continuously remain up-to-date with the latest tools and technologies.
Challenges we will help you overcome with application maintenance and support services…
Customer Satisfaction
We stay ahead of the curve by utilizing only the latest technologies and practices in application maintenance and support services.
Competitive Edge
We stay ahead of the curve by utilizing only the latest technologies and practices in application maintenance and support services.
Operational Costs
We stay ahead of the curve by utilizing only the latest technologies and practices in application maintenance and support services.
Quality
We stay ahead of the curve by utilizing only the latest technologies and practices in application maintenance and support services.
Differentiators That Move the Needle.
We’re more than just a software provider — we’re a strategic partner committed to your success. Here’s why leading businesses choose us:
98%
Satisfied Customers
98% of our clients were so satisfied they started consequent projects with us.
1000+
Certified Professionals
Certified experts native in over six language.
5
Delivery Centers
No matter where you are, we're close to home.
How AIMY helps our engineers exceed industry standards
It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.
It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
Operations, Simplified with AIMY.
An efficient service is smart. An AI-Powered service is genius.
We custom-made an orchestration of AI agents that helps your new team exceed your industry benchmarks without the hassle. This network allows our partners to analyze massive chunks of data instantly, understand the ins and outs of your business, and find talent with relevant industry experience quickly.
AIMY is for Artificial Intelligence my
Service.
Real Impact,
Real Results
Explore how our solutions have helped businesses streamline operations, enhance user experiences, and scale with confidence.
Languages We Support
Application Maintenance and Support by native speakers in six languages, available across all time zones.
English
24/7 Global Support
Spanish
Soporte Global 24/7
French
Support Mondial 24/7
What our pods look like
Starting With FlairsTech
Monitoring tools track and analyze system, network, and application performance in real time.
Strategy
We begin with a free strategy session to understand your needs and priorities.
Assessment
Your goals are evaluated through structured, evidence-based methods.
Solution
We design tailored recommendations backed by proven industry practices.
Execution
We deliver, monitor, and refine operations to meet and exceed KPIs.
Pricing Options
Different plans or models that define how customers are charged for services based on their needs and usage.
Per-Ticket Pricing
Best for: L1 and L2 support
At the beginning of our engagement, we agree on a ticket cost. You are then billed monthly based on the number of incidents we resolve.
Serving sectors, creating impact
All industries
Healthcare
We help healthcare businesses aid their patients better with optimized operations.
Leisure & Hospitality
We help leisure and hospitality businesses delight their guests with seamless experiences and efficient operations.
Enterprise Software
We help enterprises run more efficiently with software that streamlines operations, improves visibility, and drives smarter decision-making.
Automotive
Supporting automotive businesses with connected systems, efficient service operations, and data-driven customer support.
What partners said about their experience with FlairsTech
They left a word for you.
Leveraging 15+ Years of Application Maintenance and Support Excellence!
Our Application Maintenance and Support Service Playbook integrates time-tested best practices and proven strategies to achieve excellence in support management.
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