Imagine thousands of entries analyzed in seconds with AIMY QA.
AIMY Quality Assurance (QA) powers our technical support, customer experience services, and more. The proprietary QA AI Helper analyzes thousands of interactions while eliminating DAYS of manual auditing, saving 18-20 hours a week per QA analyst.
How AIMY helps our engineers exceed industry standards
It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.
It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
AIMY recommends areas of improvement so management can recommend coaching programs to ensure each agent achieves high, consistent performance.
Where innovation is non-negotiable, we stand out.
Let’s help you build your dream team of certified and awarded professionals back by AI, while we handle the heavy lifting of management for you.
98%
Satisfied Customers
98% of our clients were so satisfied they started consequent projects with us.
1000+
Certified Professionals
Certified experts native in over six language.
5
Delivery Centers
No matter where you are, we're close to home.
What's next for AIMY QA
We’ve got a lot more work in the pipeline, and it’s all focused on fine-tuning the ecosystem to achieve more smartness, more speed, and better contextual
understanding. This will allow AIMY to communicate even better in many ways.
We’re enhancing the visual reporting tools so you can understand your insights like never before, making complex insights easy to grasp. Get ready for more integrations and smarter, intuitive ways to analyze data!
