Expert Voices

Youmna El Sawy2026-10-26

AI can write code faster than ever. But in large companies, releases still get delayed due to missing information and constant handoffs. That’s the problem Hazem El Sayed thinks AI is going to solve. As Director of R&D at FlairsTech,...

Youmna El Sawy2026-10-26

Outages trigger urgent calls and emergency meetings, but scheduled changes are often the trickiest part of technical support.  We wanted to know how a technical support provider deals with such scenarios. So, we sat down with Khaled Arafah, Service Delivery...