The travel industry has had its fair share of change in the past few years because of the advancements in technology and customer expectations, and the rise of online platforms. Since businesses themselves are now interacting differently with customers, customer support for travel has also changed.
That leaves the important question that many businesses are asking: can you, with the help of customer support and customer service outsourcing, achieve 90% satisfied customers in 2025? The answer is yes, and here’s how:
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How to Achieve 90% Satisfied Customers in 2025
The trick is to utilize customer support for travel because while customer demands are changing, they’re still manageable.
- Use Personalization and Data-Driven Insights
Personalization has helped many businesses improve their customer experience. Because of how fast data analytics and customer profiling are improving, companies are now offering hyper-personalized support.
This helps companies understand customer’s history, preferences, and behaviors, which helps agents offer tailored recommendations, predict needs, and resolve issues quickly, sometimes even before they arise.
According to McKinsey, 71% of consumers expect companies to deliver personalized interactions, and 76% become frustrated when this doesn’t happen. This highlights the shift in customer expectations regarding customer support for travel and how businesses must adapt to this change.
- Use Omnichannel Support
In 2025, it’s important to meet customers where they are. To do that, you as a business can’t simply rely on one channel. Customers are now looking for flexibility, hoping to be able to communicate with you via email, phone, or social media.
If you implement omnichannel support in your customer service BPO plan, you’ll be able to reach customers via their preferred channels, resulting in faster resolutions and increased customer satisfaction.
- Choose the Right Customer Service Outsourcing Company
If you decide to outsource your customer support for travel services, it’s important to choose the right customer support company. Human interactions are still the most important factor in customer success, especially in complex travel situations. This is why working with an experienced, high-quality, outsourced support team ensures that your customers receive the help they need when they need it most.
A living proof of this is what FlairsTech managed to achieve with a travel agency. The agency itself is famous for providing some of the cheapest airline tickets available, which has resulted in more customers using the platform.
While this rapid growth was beneficial for the agency, there was a shortage in a few customer experience (CX) aspects, and this was where FlairsTech came into play. The main aim was to offer quick short-term fixes and long-term solutions.
Some of the ways we helped included offering improved SLAs and multilingual inbound and outbound customer support for travel, technical support, and quality assurance. This has resulted in an impressive increase of 40% in just 1 year, proving that working with the right provider has a huge effect on CSAT.
- Implement Self-Service Portals
Knowledge bases and self-service portals are key trends in customer support. Companies are now empowering customers to resolve issues on their own. In fact, it has been proven that customers prefer to solve problems independently and that this will only increase in 2025.
Research has shown that 67% of customers prefer self-service over speaking to a company representative, and providing them with a comprehensive self-service portal can drastically improve satisfaction and improve customer support for travel.
In addition, these portals allow customers to track their flight, hotel booking, or rental car in real-time via apps. This makes them have up-to-date information at their fingertips, reducing anxiety and increasing overall satisfaction.
Achieving 90% satisfied customers in 2025 is not just a wish anymore, it’s an attainable goal. With the help of omnichannel communication, self-service portals, partnering with the right customer service company, and personalized services, travel companies will be able to meet and exceed customer expectations.
If this interests you and you need more help, contact us, and one of our agents will reach out to you and help you achieve your goals according to your budget and preferences!
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Frequently Asked Questions
- Can travel companies really achieve 90% customer satisfaction by 2025?
Yes, it is possible. With advancements in AI, omnichannel communication, personalized service, and efficient outsourcing, customer support for travel can significantly improve their customer support and satisfaction. By partnering with the right technology and service providers, companies can streamline operations, resolve issues faster, and offer personalized experiences, ultimately driving customer satisfaction to 90% and beyond.
- How do technology providers help improve customer satisfaction in the travel industry?
Technology providers, especially those offering AI tools, chatbots, and omnichannel platforms, play a crucial role in improving customer service. These tools enable faster response times, provide round-the-clock assistance, and can handle routine inquiries efficiently. With AI-driven insights, customer support for travel companies can also personalize customer interactions, making the support process feel more tailored and responsive, which boosts satisfaction.
- Why is omnichannel support important for travel companies?
Omnichannel support is critical because customers expect to interact with brands on their preferred communication channels, whether that’s through phone, social media, email, or chat. Offering seamless support across all these platforms increases the chance of resolving customer issues quickly and efficiently.
- How does personalized customer service impact satisfaction in the travel industry?
Personalized service, based on customer preferences, past travel behavior, and real-time data, makes travelers feel valued and understood. By using data analytics, travel companies can anticipate customers’ needs, offer tailored recommendations, and proactively resolve issues.
- Can outsourcing customer support for travel improve satisfaction in the travel industry?
Yes, outsourcing can improve satisfaction if done correctly. By partnering with specialized providers who understand the intricacies of the travel industry, companies can ensure high-quality, knowledgeable, and empathetic customer support. Outsourcing offers the flexibility to scale during peak seasons and helps ensure that customers always have access to prompt, reliable service, improving overall satisfaction levels.
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