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If you are reading this, you are probably not asking “what is nearshoring.” You already know you want a nearshore call center. The real question is: which nearshore call center partner is safe to scale with, and which one will quietly create churn, escalations,...
Enterprise leaders keep coming back to onshore customer service teams because the model seems controllable. What has changed going into 2026 is the operating environment around onshore customer service teams. Customer expectations are evolving, volume is harder to predict, and labor costs keep...
Customers expect fast, empathetic, and accurate support on every channel. At the same time, internal teams are asked to “do more with less” and reduce operating costs year over year. Research shows that around 90% of companies compete on the...
For any business, customers are one of the most important factors that can make it flourish. As a result of companies realizing this, customer experience providers are becoming increasingly accessible with many services offered. However, it’s important to take your...
AI customer support is an inevitable move that most companies are turning to. Because of the quick advancements in technology, especially in AI, businesses understand that it’s important to utilize it wherever possible, even in replying to customers. Customers are...
Outsourcing customer service is a decision that can either make or break your business; choosing the wrong provider can lead to many problems, which can have a huge effect on your company. Because there are countless options available, it’s important...
The travel industry has had its fair share of change in the past few years because of the advancements in technology and customer expectations, and the rise of online platforms. Since businesses themselves are now interacting differently with customers, customer...
In the business world, mistakes are expected to happen. All companies are prone to face the challenges of meeting or exceeding customer expectations, especially in 2025, when technology is evolving every day. Still, there are businesses that learn from the...
If you plan on working with a CX BPO provider, it’s important to partner with a company that can deliver exceptional service, maintain high standards, and adapt to your specific needs. While this is supposed to be the norm, not all...
