Mustafa Ahmed2025-12-20

Customers expect fast, empathetic, and accurate support on every channel. At the same time, internal teams are asked to “do more with less” and reduce operating costs year over year. Research shows that around 90% of companies compete on the...

Hagar Hadad2025-11-24

For any business, customers are one of the most important factors that can make it flourish. As a result of companies realizing this, customer experience providers are becoming increasingly accessible with many services offered. However, it’s important to take your...

Hagar Hadad2025-04-06

AI customer support is an inevitable move that most companies are turning to. Because of the quick advancements in technology, especially in AI, businesses understand that it’s important to utilize it wherever possible, even in replying to customers. Customers are...

Hagar Hadad2025-03-27

Outsourcing customer service is a decision that can either make or break your business; choosing the wrong provider can lead to many problems, which can have a huge effect on your company. Because there are countless options available, it’s important...

Hagar Hadad2025-03-23

The travel industry has had its fair share of change in the past few years because of the advancements in technology and customer expectations, and the rise of online platforms. Since businesses themselves are now interacting differently with customers, customer...

Hagar Hadad2025-03-19

In the business world, mistakes are expected to happen. All companies are prone to face the challenges of meeting or exceeding customer expectations, especially in 2025, when technology is evolving every day. Still, there are businesses that learn from the...

Hagar Hadad2025-03-16

If you plan on working with a CX BPO provider, it’s important to partner with a company that can deliver exceptional service, maintain high standards, and adapt to your specific needs. While this is supposed to be the norm, not all...

Hagar Hadad2025-03-13

Offshore outsourcing has become one of the main solutions that most companies choose to cut costs. Businesses from all over choose affordable offshore customer experience outsourcing because it costs less money and is convenient. Still, while it promises to cut...

Hagar Hadad2025-03-09

It’s easy to count the advantages that come with outsourced omnichannel customer experience management; it has proven to be extremely beneficial for businesses of all sizes. However, there are factors companies do not know about that could have a huge...