80% Growth in User Engagement for A Dental SaaS Provider

The client is a dental SaaS provider that relies on a desktop-based application. 

Challenges:

To boost accessibility and scalability while remaining reliable for current users, the client needed a modern, cloud-ready solution to transform their desktop-based system into a modern, cloud-ready solution. The project focused on enhancing accessibility, efficiency, and scalability while maintaining service continuity. Some of the challenges include:

• Limited Remote Access: The desktop-only environment with limited remote access and mobility restricted how doctors and patients could interact with the system.
• Manual License Management: Manual license and sub-product management created operational inefficiencies. There were no centralized system that existed to manage licenses and sub-product availability.
• Lack of Mobility: Doctors could not track daily operations or schedules on the go.
• Obsolete Patient Portal: Patients lacked a user and mobile friendly direct access to their medical data or payment options.
• Scalability and Performance Issues: The legacy application faced performance bottlenecks and scalability issues, limiting future growth potential.
• Limited Data Access: Data accessibility was restricted because the client refused to provide or migrate the data to a web-based solution.

Solutions:

Some of the solutions FlairsTech implemented included the following:

• Rails Licensing Server: We implemented automated and centralized license management to reduce manual work and errors.
• NestJS Backend with Three APIs: Securely accessed on-premises data via completely secure SSH with a rotating password generation, paving the way for cloud-readiness.
• Mobile App (iOS & Android): This empowered doctors to remotely track and update schedules and patient information.
• React-Based Patient Portal: Provided patients with user-friendly access to medical records and integrated payment functionalities.
• Performance Optimization: Addressed desktop-app bottlenecks and boosted response times and system stability.
• Scalability Roadmap: Planned a seamless migration from desktop-based to fully web-based operations.
• Comprehensive CI/CD Pipeline: Implemented a comprehensive CI/CD pipeline across all servers and frontend solutions for both staging and production environments.

Impact:

These solutions resulted in several achievements, including the following:

• 100% Increase in Remote Access: Doctors and patients can now engage with the system from anywhere.
• 80% Lift in License Management Efficiency: Automated licensing was reduced in licenses and sub products management overhead through automated solution.
• 90% Faster API Response Times: Streamlined queries and resource handling improved performance.
• 60% Rise in Doctor Productivity: Real-time mobile access transformed daily task management.
• 80% Growth in Patient Engagement: The portal delivered self-service access to data and payments.
• Scalable Future: The modular, API-driven architecture supported a smooth transition to a fully web-based, cloud-ready solution.
• 100% CI/CD pipeline: Offered complete automated deployment solution to all servers.

This transformation modernized the client’s infrastructure, improving overall accessibility and laying the groundwork for continued innovation. It also provided clear pathway to cloud migration while delivering immediate benefits through improved accessibility, automated operations, and enhanced user experience. The modular, API-driven structure ensures scalability and positions the platform for future growth.