About the client:
The client is a US-based multinational leader in optical and routing systems and automation software, serving an international customer base. They specialize in developing and manufacturing network systems, including optical and routing devices, network management systems, and automation software.
Challenges:
To enhance operational visibility and reduce incident response times for engineering and support teams, the client sought to implement a new automation software solution. This initiative was part of a broader effort to expand their network engineering automation capabilities.
To support this shift, they needed a more agile and responsive development process. At the time, the team was working within a traditional and unstructured development framework. Some of the challenges included:
- Limited visibility into operational performance and incident response metrics
- Slow feedback cycles and delayed task execution
- Traditional development practices not suited for rapid innovation
- Lack of agility and responsiveness in the software development process
Solutions:
FlairsTech worked on offering solutions for the client, including applying the Agile method customized to the needs of the client by implementing scrum and SAFe practices as a way to boost productivity. Some of the best solutions offered included the following:
- Release Planning and Sprint Planning
- Daily Standups and Retrospectives
- Backlog Grooming and Prioritization
- Regular Demo for Customer Feedback and Iletrative Improvement
Additionally, team productivity was measured using sprint capacity, team velocity, and carryover rate, providing clear insights into performance. Adding Scrum Master and Business Analyst roles improved delivery flow, clarified requirements, and increased team engagement.
Impact:
Agile transformation resulted in several achievements, including the following:
- More frequent and reliable releases
- Improved software quality
- Early and frequent delivery
- Improved collaboration and team morale
- Greater stakeholder satisfaction