CSAT Score
SLA Success Rate
FTR Rate
Quality Score
Agent Utilization Rate
Happy customers. Loyal customers.
Businesses known for strong technical support oftentimes enjoy a better reputation in their market.
When customers receive the technical support they need from your business, they become more satisfied with your service, more confident in your product, and remain loyal to you, ultimately giving you a competitive edge in your market and boosting your revenue.
A capable business technical support team that can retain users is:
- Effective, quickly and accurately resolve customer issues, ensuring effective problem-solving.
- User-friendly, communicate clearly and in a way that is easy for customers to understand, avoiding churn.
- Technologically-advanced, continuiously remain up-to-date with the latest tools and technologies.
- Reliable, consistently deliver accurate solutions, building trust with users.
- Proactive, anticipate potential issues and reach out to resolve them before they escalate.
- Knowledgeable, well-trained and understanding of the product, providing expert assistance.
- Accessible, be available across multiple channels (e.g., phone, chat, email) and at convenient times for customers.
Need to support your users in a language you don't see?
We’ll match you with expert engineers who speak your users’ language natively. Book a thirty-minute strategy call and we’ll tailor the support structure, team size, and onboarding plan to your exact needs.
BOOK NOWChallenges we will help you overcome with technical support services…
Customer Satisfaction
We enhance your customers’ satisfaction with 24/7, customer-centric support.
Scalability
We offer tailored support models that fit your business needs.
Operational Costs
We provide cost-efficient solutions through optimized resource management.
Talent
We possess a huge pool of certified top business technical support talent.
Quality
We ensure the highest level of support quality with AI-powered monitoring technologies.
Supported Languages
We offer unmatched technical support services in more than six languages.
Competitive Edge
We stay ahead of the curve by utilizing only the latest technologies and practices in technical support services.
AI-Powered Quality Monitoring Like Clockwork.
A service quality that is second to none.
Without fail, our world-class AI-powered contact quality monitoring systems zero in on customer interactions in real-time, providing instant, tailored tech support solutions.
An air tight proactive approach that ensures maximized satisfaction.
How AIMY helps our engineers exceed industry standards
- It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards are met.
- It prepares reports for team leaders and managers, allowing them to know how effective each agent is in supporting your users.
- It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
- AIMY recommends areas of improvement so management can recommend coaching programs to ensure each agent achieves high, consistent performance.
- AIMY also makes sure SLAs are met and flags any issues as soon as they appear.
100% Satisfied Customers for More than Six Months Made Possible.
A Recent Triumph for an Award-Winning Logistics Digital Solutions Provider.
Explore how we made a perfect 100% CSAT score possible for six months and still counting.
What our pods look like
L1
First point of contact for users. They log tickets, troubleshoot, and solve simple issues like password resets and general software questions.
L2
Expert technicians who handle software bugs and diagnose hardware issues with remote access to assist users quickly.
L3
Product engineers who solve problems that require rewriting or rebuilding part of the system.
L4
Team leads who focus on team performance, quality checks, and escalation support.
L5
Team managers overseeing the entire operation, handling reporting, staffing, and overall team strategy.
Starting with FlairsTech
We start with an introductory consultation call between your stakeholders and our accredited managers. We discuss your goals and start setting expectations accordingly. We cover:
Time-zone windows
Current KPIs
Ticket volumes
The tools and cutting-edge solutions we offer
Risk points
We’ll walk you through an industry-tested plan that aligns with your requirements, including:
Side-by-side industry comparisons
SLAs
CSAT goals
Pods structure (L0-L5)
Security controls
Mobilization timeline
We’ll allocate the right engineers for your pod and make sure they're equipped with the tools necessary to help you grow. Not only that, but we also:
Add a 10 % bench (paid by us) to guard against absences, surges, or roll-offs.
Configure secure VPN / SSO and tool access.
Every engineer must clear technical and soft-skill assessments before touching a live queue.
Run structured knowledge-transfer sessions.
After a test run, we audit performance until we consistently hit the agreed KPIs. From there, we keep improving using this methodology:
We keep an eye on the monitoring system we created to raise flags the moment performance changes, letting us course-correct before customers feel it.
We use constant AI and human-driven quality audits to point out mistakes and share improvement solutions, like training materials or playbooks, with engineers.
You always have access to a real-time information dashboard, and we report regularly on business review calls with your POC.
We start with an introductory consultation call between your stakeholders and our accredited managers. We discuss your goals and start setting expectations accordingly. We cover:
Time-zone windows
Current KPIs
Ticket volumes
The tools and cutting-edge solutions we offer
Risk points
We’ll walk you through an industry-tested plan that aligns with your requirements, including:
Side-by-side industry comparisons
SLAs
CSAT goals
Pods structure (L0-L5)
Security controls
Mobilization timeline
We’ll allocate the right engineers for your pod and make sure they're equipped with the tools necessary to help you grow. Not only that, but we also:
Add a 10 % bench (paid by us) to guard against absences, surges, or roll-offs.
Configure secure VPN / SSO and tool access.
Every engineer must clear technical and soft-skill assessments before touching a live queue.
Run structured knowledge-transfer sessions.
After a test run, we audit performance until we consistently hit the agreed KPIs. From there, we keep improving using this methodology:
We keep an eye on the monitoring system we created to raise flags the moment performance changes, letting us course-correct before customers feel it.
We use constant AI and human-driven quality audits to point out mistakes and share improvement solutions, like training materials or playbooks, with engineers.
You always have access to a real-time information dashboard, and we report regularly on business review calls with your POC.
98% of our customers were so satisfied they started subsequent projects with us and even left a word for you about us, too...
“The people, the communication and the professionalism are outstanding! It has been a wonderful experience and we are so thankful for Flairstech in helping make our customer support experience so much better the last few years”
“The quality of the staff members you provide and the Manager/s I deal with have been second to none.”
“Our partnership with Flairstech has been fantastic in Support. We really have some great team members from Flairstech who are essential to our products. Most people we hire from Flairstech turn out to be stellar agents who are adored by our customers.”
Book a free consultation and speak to one of our experts today!
We have a proven track record working with both B2B and B2C companies, providing dedicated delivery managers to ensure high satisfaction.
Book now!We want you informed, never inconvenienced.
Self-Managed Teams
We handle up to 80% of resource management, while you focus on other business aspects, and celebrate continuous wins.
Uninterrupted Service
We have bench resources trained at the ready to ensure your operations go uninterrupted.
Build
We analyze your requirements and current challenges, look at your current structure and key objectives, and provide you with a comprehensive overview of your business, your needs, and your markets.
Operate
We define the scope of the project or solution to be delivered and/or the levels of service to be provided, solving your business challenges and providing you with a working solution while managing the risks.
Achieve
We monitor and evaluate performance regularly to achieve optimal output and track improvements when required.
Leveraging 15+ Years of Technical Support Exellence!
Our Technical Support Service Playbook Integrates Time-Tested Best Practices and Proven Strategies to Achieve Excellence in Support Management.
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