How FlairsTech Streamlined Application Maintenance and Modernization for a Global Manufacturer

About the client:

A global manufacturing enterprise needed additional support to maintain its portfolio of web applications and advance modernization initiatives. Limited internal resources were creating operational bottlenecks and making it difficult to resolve issues and modernize legacy systems efficiently.

Challenges:

• Limited internal resources: The client lacked sufficient resources to support and maintain its extensive web application portfolio.
• Issue resolution bottlenecks: Delays in resolving application issues slowed modernization initiatives.
• Aging application landscape: Under-supported legacy applications increased operational risk and maintenance complexity.

Solution:

• Self-managed agile team: Provided a dedicated team to manage the application support lifecycle with minimal client involvement.
• Reduced operational burden: Enabled the client to delegate technical responsibilities while retaining strategic oversight.
• Structured issue and release management: Established processes to improve visibility, coordination, and governance across application support and modernization activities.

Impact:

• 100% of reported web application issues resolved within six months, restoring operational continuity.
• Two legacy applications modernized: One fully deployed to production, with the second nearing deployment.
• 22 of 47 applications supported, providing ongoing maintenance across a significant portion of the application portfolio.
• Reduced internal workload through consistent delivery with minimal client involvement.