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Case study banner on boosting CSAT and NPS by 40% in one year while reducing cost-per-contact by 30% for a fast-growing Canadian online travel agency.

Amr Fahmy2025-02-09

Unlocking New Customer Experience (CX) Heights for Canada’s Fastest-Growing Online Travel Agency

Problem(s) Solution(s) Impact High Abandonment Rate Analyzing past and current performance metrics to identify areas for improvement. 40% increase in Customer Satisfaction (CSAT) scores. Extended Service Level Agreements (SLAs) Multilingual teams – including sales professionals - capable of handling contacts...