Application Maintenance and Support Services
We support your users while our engineers fix bugs and build features that keep your app aligned with their needs.
Applications We Maintain
Higher System Efficiency
Lower Operational Costs
CSAT Score
FTR Rate
Your first steps with FlairsTech
Schedule a strategy session.
Assess your goals using internal, evidence-based evaluation.
Propose industry-tested solutions, adaptable to your needs.
Operate, monitor, meet KPIs, and continually improve results.
The problem we solve
Outdated apps that lag and have bugs cost businesses money, trust, and customers. Many companies only notice when customers switch to a competitor.
We provide a dedicated support team to handle user issues. After that, our engineers analyze the root cause and launch patches to prevent the problem from impacting other users.
Why our solution works
We combine proactive maintenance with an AI-powered technical support team into a single service, so you don’t lose time or revenue to preventable problems. That means fewer outages, faster fixes, and a frictionless user experience.
Challenges we will help you overcome with application support and maintenance services…
Operational Costs
We allocate cost-efficient solutions through optimized resource management without compromising quality.
Talent
We possess a vast pool of 400+ certified developers and support engineers.
Competitive Edge
We stay ahead of the curve by utilizing only the latest technologies and practices.
Security and Compliance
We ensure our maintenance activity keeps your system compliant with current standards and secure from vulnerabilities.
System Downtime
We focus on the most critical aspects of software maintenance, reducing system downtime and disruption to your operations.
Quality
We ensure the highest level of support with AI-powered monitoring technologies.
Supported Languages
We offer unmatched technical support services in more than six languages.
Breathing new life into 30+ applications
For a Canadian American petrochemical powerhouse, we maintained and enhanced more than 30 core applications without disruption. The result: 40% faster releases and 60% more fixes.
Turning support into 100% satisfaction
For a global logistics IT leader, we built and managed a technical support team that boosted ticket resolution to 92%, lifted agent utilization to 96%, and delivered six months of flawless customer satisfaction scores.
Application support and maintenance in one service
Although often used interchangeably, application support and maintenance serve different purposes. We deliver a complete application care solution that blends proactive maintenance with responsive support to keep your software stable, secure, and optimized.
Application maintenance focuses on sustaining peak performance through regular updates, bug fixes, security monitoring, compliance management, and feature enhancements.
Application support ensures a seamless user experience by managing troubleshooting, incident resolution, user assistance, and continuous performance monitoring.
Together, they create smooth operations, improved reliability, and greater user satisfaction.
Applications we maintain and support
Web Applications
Desktop Applications
Cloud & SaaS Apps
Mobile Applications
API Services
Enterprise Applications
We developed AIMY to provide seamless support for users before fixing your applications.
What AIMY helps us achieve in application support:
- 70% higher answer accuracy thanks to our knowledge management agent.
- 3× more audits on calls, chats, and emails to guarantee a higher CSAT.
Developed by us and operated on private servers to keep your data confidential.
Need to support your users in a language you don't see?
We’ll match you with expert engineers who speak your users’ language natively. Book a thirty-minute strategy call and we’ll tailor the support structure, team size, and onboarding plan to your exact needs.
Book a CallHow AIMY helps our tech support engineers exceed industry standards
- It reviews every customer interaction, including calls, emails, texts, and more, to audit and ensure quality standards and SLAs are met.
- It curates detailed reports about what’s being missed, what needs to be looked at, and performance improvement opportunities.
- AIMY allows our engineers to easily spot gaps and find what needs to be fixed and why.
What can you improve today?
In a free consultation, we will discuss your needs and introduce you to the most innovative approaches for a successful software application maintenance and support process.
Book NowWhy FlairsTech
We’re an AI-powered strategic partner trusted by global enterprises to keep their core applications easy to use, secure, and ready for users who need support.
- 400+ applications maintained
- Certified engineers available 24/7
- Trusted by Fortune 500s, SMEs, and fast-scaling startups
- Enterprise-grade security and compliance
- Predictable delivery with no hidden costs
- 97% SLA Success Rate
- 95% Quality Score
- 97% Support Agent Utilization Rate
98% of our clients were so impressed they continued with us on new projects and left a few word for you too...
“I have worked in the industry for 30 years, and I have built a lot of teams, sometimes over 1000 people, but I have never seen such a talented pool of resources in one place.”
“Our partnership with Flairstech has been fantastic in Support. We really have some great team members from Flairstech who are essential to our products. Most people we hire from Flairstech turn out to be stellar agents who are adored by our customers.”
“Their readiness to take on new projects and deliver strong results on key metrics makes FlairsTech an outstanding, reliable, and strategic partner.”
“The quality of the staff members you provide and the Manager/s I deal with have been second to none.”