How FlairsTech Automated HR Self-Service with an AI-Powered Assistant

About the Client:

The client is a leading transportation and mobility organization in Qatar, providing integrated public transportation services and supporting the country’s growing mobility needs. The client needed to improve how employees accessed routine HR information and services. With a high volume of repetitive inquiries, HR teams were spending significant time responding to basic requests, while employees often had to wait hours or days for information. The client sought a more accessible and efficient way to provide employees with timely HR support.

Challenges:

The existing HR support process created several challenges:

• High volume of repetitive HR inquiries
• Employees depended on HR staff for basic information
• Delayed response times for routine HR requests
• HR teams spent significant time handling requests that could be self-served

Solutions:

FlairsTech worked on doing the following:

• Implemented an AI-powered HR assistant to enable employee self-service
• Enabled employees to access work schedules, manager information, leave balances, employment details, and other HR information through natural-language conversations
• Integrated backend HR data sources with Microsoft Copilot and Power Platform
• Automated access to routine HR information through a conversational interface

Impact:

The AI-powered HR solution improved access to employee information while reducing the workload associated with repetitive HR requests:

• 60–70% reduction in repetitive HR inquiries
• 24/7 employee self-service support
• Response times reduced from hours or days to seconds
• Increased HR operational efficiency