FlairsTech Modernizes IT Operations for a Global Travel Provider, Achieving 99% System Uptime.

About the client

The client is a global travel company that specializes in online accommodation distribution. After the COVID-19 crisis, they focused on recovery and digital transformation to strengthen their global infrastructure so that they can regain momentum and stay competitive in the travel market. Since 2021, we have been managing the client’s IT operations and continuously improving performance, stability, and security through ongoing improvement initiatives.

Challenges

Their legacy infrastructure and fragmented systems created operational inefficiencies and security risks. The company faced multiple challenges, including:

• Lack of IT Procedures and Policies: There were no clear IT standards, which led to inconsistent practices and higher operational risk.
• Separated Systems Across Offices: Offices used separate systems and environments, making it hard to manage IT.
• Decentralized User Permissions: User access was controlled in multiple systems, increasing security risk and making it difficult to know who had access to what.
• Split Technologies: Different technologies reduced performance, added complexity, and made support more difficult.
• Weak Security Controls: System defenses were not strong or consistent enough.
• Legacy On-Premises Systems: Old on-premises systems caused downtime, delays, and higher maintenance efforts.
• Legacy Production Environments: Server-based production environments were hard to scale, modernize, and standardize.
• Inconsistent Security Across Platforms: Security settings were not applied in the same way across all platforms.
• Outdated Telephony and Chatbots: Old telephony systems and chatbots limited communication quality and slowed interactions.

Solutions

We delivered a full IT remodel to unify systems, centralize administration, modernize infrastructure, and improve scalability.

• Consolidated Services and Administration: Centralized key IT services and administration.
• Unified Company Portal: Implemented and now maintain a single internal portal where employees can access everything they need.
• Modern Cloud Telephony: Migrated from on-premises telephony to cloud-hosted communication solutions to improve reliability and flexibility.
• Containerized Kubernetes Environment: Moved workloads to a Kubernetes-based environment for better scalability and reliability.
• Enhanced Security Measures: Rolled out stronger security controls and standards across all production environments to reduce risk and protect data.

Impact

What our IT modernization program delivered to the client:

• System Uptime: Achieved 99% system uptime and reliability across global environments.
• Centralized Control: Reached 100% centralization of administration and user permissions across all offices.
• Legacy Migration: Successfully migrated 95% of legacy systems to cloud-hosted environments. 
• Stronger Security: Improved security posture by 85% across production environments.
• Better Communication: Increased communication efficiency by 60% through modern telephony and collaboration tools.
• Lower Costs: Reduced infrastructure and maintenance costs by 40% through service consolidation.