Mustafa Ahmed

Mustafa Ahmed2026-01-15

Enterprise leaders keep coming back to onshore customer service teams because the model seems controllable. What has changed going into 2026 is the operating environment around onshore customer service teams. Customer expectations are evolving, volume is harder to predict, and labor costs keep...

Mustafa Ahmed2025-12-20

Customers expect fast, empathetic, and accurate support on every channel. At the same time, internal teams are asked to “do more with less” and reduce operating costs year over year. Research shows that around 90% of companies compete on the...

Mustafa Ahmed2025-05-19

Accounting runs in the background of your business, but companies that have spot-on accounting increase their client retention in hidden ways. How and why can outsourced bookkeeping help you keep clients for longer? We’ll answer these questions in this blog...