Top 10 Managed Customer Experience Services Providers in North America in 2026
| Author: | Hagar Hadad |
|---|---|
| Last updated: | |
| Categories: | Customer Experience |
| Reading time: | 5 mins |
For any business, customers are one of the most important factors that can make it flourish. As a result of companies realizing this, customer experience providers are becoming increasingly accessible with many services offered.
However, it’s important to take your time to choose the right CX provider, as working with the wrong one can result in great losses.
This is why we’ve gathered the top 10 managed customer experience services providers in North America for you to check out!
Why Partnering with a Specialized CX Provider Matters
Before we delve into the best 10 customer experience providers, it’s important to understand why it’s important to have one.
Selecting the right CX outsourcing partner can significantly influence a company’s ability to retain customers and scale effectively.
One of the primary benefits of working with specialized providers is their ability to offer rapid scalability during peak periods or unexpected surges in demand.
They also give businesses access to advanced tools, analytics, and AI technology that would otherwise require huge investment to implement in-house.
Top 10 Managed Customer Experience Services Providers in North America
Below are the best providers available that offer high-quality service while ensuring your business works smoothly.
1. FlairsTech
FlairsTech is a global managed services and CX provider known for its blend of AI-driven operations, advanced analytics, and highly skilled talent. With locations across North America, Europe, and Africa, the company supports more than 100 global brands and functions as a true extension of its clients’ customer-facing teams.
The company offers a wide range of services, like omnichannel CX and support, including voice, chat, email, and social, along with multilingual care and 24/7 availability.
FlairsTech also offers robust quality assurance, performance management, and CX-focused business development services while consistently delivering strong outcomes such as 90%+ CSAT, significant improvements in first-call resolution, and major reductions in abandonment rates.
If you’re a business that is looking for a partner that can deliver efficiency, scalability, and consistently exceptional customer interactions, FlairsTech is the perfect choice.
2. Alorica
Alorica is a global CX and BPO provider known for its scalability and operational flexibility. With locations throughout North America, it serves a diverse international client base.
Alorica offers multilingual and multicultural support and delivers its services across multiple channels through modern, tech-enabled contact center operations.
The company also provides end-to-end customer care, retention services, and back-office support, making it a strong option for businesses seeking reliable and adaptable CX solutions.
3. TELUS International
TELUS International provides digital CX solutions supported by its expertise in AI, cloud technologies, and customer-focused design. The company offers many services in various fields, such as tech, retail, and fintech.
Its portfolio includes human-centered experience design, personalized data-driven support models, and integrated digital and live-agent service delivery.
TELUS International is also known for its trust and safety services, including content moderation and digital operations, offering holistic support to help businesses manage customer expectations effectively.
4. Concentrix
Concentrix is another customer experience provider that is recognized for its ability to deliver highly personalized and digitally enhanced customer experiences. With a strong presence in North America, the company focuses on blending technology, analytics, and strategic design to improve customer journeys.
Its services include omnichannel support through voice, chat, social media, and self-service platforms, along with analytics-driven process optimization and AI-powered routing.
Concentrix also assists brands in mapping and transforming customer journeys, helping them achieve measurable improvements in customer satisfaction and loyalty.
5. Teleperformance
Teleperformance is one of the largest CX outsourcing providers worldwide with a significant footprint in North America. The company uses a combination of automation and human expertise to help clients deliver seamless support experiences.
The company has multilingual and multicultural care, omnichannel engagement, AI-supported workflows, and self-service tools.
Teleperformance is also designed to serve organizations of various sizes, offering scalable operations across a range of industries while maintaining high-quality interactions, making it one of the best CX providers in North America.
6. Cognizant
Combining automation, analytics, and deep industry expertise, Cognizant offers comprehensive CX outsourcing solutions.
The company supports organizations through omnichannel customer service, service desk management, intelligent automation, and self-service platforms.
Cognizant’s focus on customer journey optimization and data-driven insights enables brands to improve satisfaction, streamline processes, and enhance retention rates.
7. Accenture
Accenture is another provider that delivers large-scale customer experience operations backed by advanced digital capabilities.
With extensive coverage across North America, the company provides AI-driven customer operations, cloud-first contact center environments, and predictive analytics that improve service efficiency.
Accenture also offers end-to-end CX strategy and customer journey engineering services, helping organizations transform how they engage and retain customers across channels.
8. Genesys Cloud CX
Genesys Cloud CX is a major player in cloud-based customer experience solutions with strong North American operations.
The company helps organizations create interactions across digital and voice channels through omnichannel routing and AI-driven engagement tools.
It also provides virtual assistants, workforce management capabilities, and predictive analytics, all designed to support personalized customer journeys and improve operational performance.
9. IntouchCX
IntouchCX combines advanced technology with strong operational expertise to deliver smooth and personalized customer interactions.
With a significant presence in North America, the company supports clients through frictionless omnichannel support, personalization at scale, and real-time performance optimization.
Its approach integrates strategy, operations, and technology, allowing brands to maintain consistent customer experiences across every touchpoint.
10. TaskUs
TaskUs is a fast-growing digital outsourcing provider known for its agility and expertise in serving innovative, high-growth brands. The company delivers omnichannel customer care and offers trust and safety operations, including content moderation.
TaskUs uses AI-augmented workflows and flexible support models to meet the needs of today’s digital-first consumers, making it an appealing partner for companies that prioritize adaptability and speed.
Because customer expectations are evolving faster than ever, businesses that invest in high-quality customer experience gain a clear competitive advantage. With the right CX partner, businesses can improve satisfaction, increase retention, and unlock long-term growth.
With over three years of experience in writing clear, research-backed technical content, Hagar is an SEO Blog Writer who specializes in breaking down complex technical topics into engaging, SEO-optimized articles. Her work is grounded in credible sources and expert perspectives, making technical subjects accessible and valuable to readers.
I use 8 years of content quality and excellence experience to make sure the content you read is accurate, backed by real industry data and insights, turning complex info into credible takeaways.
